FAQ Product


1. How to place an order on your site?
Please follow the below steps:
1). Visit our website: MyFiFa15Coins.com, choose the sever: PC / PS3 / PS4 / XbOX 360 / XBOX ONE / Android / IOS. Then choose the amount you need.
2). Click buy, fill the information of the player which you list in the transfer market:

FIFA Ultimate Team Name:
Player name:
FIFA Quality:
Chemistry Style:
Players League:
Start Price:
Buy Now Price:
Transfer Duration: Please set 1 Day

You need pay for the tax yourself.
3). Choose the payment method you can do. Then submit the order.
4). Then pay for the order, please keep the order number which showed in our site.
5). After you paid, please come to the livechat in the site, the operator will help you to complete the order.

2. How to list the player?
Log in your account, click my club and players, choose one player, click "list on transfer market",then set up the start price (less than the amount which you ordered), and the buy now price( the mount you ordered),then submit itIt will appear in the transfer market
Don't forget to fill the information of the player in the order when you placing order.

3. How long can I get my coins after order?
Every customer praise our fast delivery because of the full stock in our site. It will take about 5 - 10 mins if we have enough stock.

4. How to trade coins?
After you listed the player and fill the information of the player, we will according the information, to find it, then buy it, the coins will appear in your account.

5. What is kind of confirmation you should do?
For online orders, we may need some simple confirmation before delivery that we can deliver goods to the correct player and paypal account holder. Confirmation would take by phone call or paypal email or some cards screenshot. Different with your order information by our system. But our agent will help you to go through it quickly and smoothly.

6. What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available to Paypal. Paypal always need about 5-8 business days to process it. We can cancel the payment before the processing. Once your payment has been completed,you will get an email from paypal,then we will deliver it to you as soon as possible.

7. What security precautions are taken to protect my personal information?
Our sites take the protection of our clients personal information very seriously. We never used the information to do any illegal things, just keep the information in our system which no one can check it without our permission. Since our operation runs 24/7 without closing, so that we are vigilant. Additionally, the information submitted will never be disclosed to any third party.

8. What is our refund policy?
Our sites respect our customer's opinion, if you want to get a refund before delivery, please contact our Live Help, they will do your refund immediately!

9. Others?
Any more questions, please contact our livechat operators. It is our pleasure to help you.


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